Inside Help Scout

Read our release notes to see what new features are coming to Help Scout and learn more about Help Scout’s values, processes, and culture.

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Four customer service lessons leaders learned early — and still call on today
Inside Help ScoutFour customer service lessons leaders learned early — and still call on today

How Help Scout leaders’ first jobs shaped a commitment to building a customer-centric company

Introducing AI Assist for Better, Faster Responses
Inside Help ScoutIntroducing AI Assist for Better, Faster Responses

AI won't replace teams that talk with customers every day, it'll make their jobs easier. Learn how Help Scout's newest AI feature can help teams write better, faster responses.

Finding Joy in the Feedback Loop — Through Improv and in the Queue
Inside Help ScoutFinding Joy in the Feedback Loop — Through Improv and in the Queue

Supporting folks as they engage in all the things that fill them up outside of work is a priority at Help Scout.

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In the Works, in your inbox

Inspiring stories, practical tips and guides, and behind-the-scenes content from Help Scout’s publication for founders and leaders who are growing businesses with purpose.

In the Works, in your inbox

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Working Remotely

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How to Build a Globally Remote Team That Really Works
Inside Help ScoutHow to Build a Globally Remote Team That Really Works

There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.

Help Scout’s Ultimate Guide to Remote Management
Inside Help ScoutHelp Scout’s Ultimate Guide to Remote Management

A compilation of the most important remote management tips Help Scout's founder learned running a fully remote company for 10 years.

How to Advocate for Colleagues in a Remote Work Environment
Inside Help ScoutHow to Advocate for Colleagues in a Remote Work Environment

Being an ally is even more important in a remote work environment. Here are some tips for ensuring all of your team members feel included.

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Product Updates

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Introducing AI Assist for Better, Faster Responses
Inside Help ScoutIntroducing AI Assist for Better, Faster Responses

AI won't replace teams that talk with customers every day, it'll make their jobs easier. Learn how Help Scout's newest AI feature can help teams write better, faster responses.

Meet Help Scout's New Conversation Editor
Inside Help ScoutMeet Help Scout's New Conversation Editor

When it comes to crafting the best responses possible, Help Scout’s brand new conversation editor has you covered.

Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Inside Help ScoutQuarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More

Introducing the newest updates to the Help Scout platform! AI to quickly summarize conversation threads, Tags organizational enhancements, and more!

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Editor's Picks

Help Scout’s Step-By-Step Remote Hiring Process
Growth & CultureHelp Scout’s Step-By-Step Remote Hiring Process

Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company

Good to Grow: Help Scout Celebrates its 10th Year
Inside Help ScoutGood to Grow: Help Scout Celebrates its 10th Year

Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started.

How Beacon Helps You Deliver Great Customer Service
Inside Help ScoutHow Beacon Helps You Deliver Great Customer Service

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.

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